The Pandai Pratas makes refined selection of artists / suppliers who prioritize the quality of their products, to excel at the satisfaction of their customers. But if even so, still hit a regret after the purchase, there is the possibility of exchanges and returns.

Exchanges and returns can be made up to 30 days after the date of purchase in the physical store or by email/mail.

The contact is via e-mail, at the address, as soon as the e-mail is received signaling the desire for return / exchange, a form will be sent to fill out and send next to the part(s). The product can be returned or exchanged in the physical store or shipped with invoice to be charged by CTT.

The refund will be made in the same way as the payment method, and has a period of 7 to 10 days to be made.

The product returned without this form and/or without communication to the Customer Service will be resubmitted without prior consultation.

It is necessary to observe the following conditions:

  • The product may not have any indication s can be used;
  • The product should preferably be routed in the original packaging, accompanied by invoice, labels, tags (label with product reference code) properly fixed on the product and all its accessories.

The address for sending the returned part is Avenida Bombeiros Voluntários do Porto, 121, r/c. 3880-352. Furadouro, Ovar, Portugal.